Projects

Enabling scalable self-service for delivery changes where none previously existed.

conversational design - agentic ai - prompt engineering - voice

Thoughtful LLM integration, strategic design, and prompt engineering that transformed a legacy IVR experience into a smarter, revenue-driving system.

conversational design - prompt engineering - legacy system modernization - voice

In the role of bot-builder, my knowledge of the functionality of the platform led me to redesign how the intent was captured.

conversation architecture - evaluation & tuning - voice

Researched and found problem areas in education to create SMS chatbot assistant for post-secondary schools to increase enrollment.

conversational design - human-centered ai - sms