"What truly sets Kayla apart is how she shows up in ambiguity: she stepped in to lead our design team for 10 weeks during a planned leave, owning prioritization and stakeholder communication while keeping delivery momentum and quality high. She’s also an exceptional strategic partner—most recently authoring a thorough, data-driven proposal to evolve a “Product Availability” IVR into a more effective “Product Help” experience, with a clear approach and rationale."

"Kayla is exceptionally thorough, ensuring that every edge case in both IVR and SMS channels is accounted for. Her deep knowledge of conversational design allowed us to move away from rigid menus toward a more fluid, autonomous AI experience that truly understands user intent. She doesn't just design flows; she builds intelligent systems."

“Kayla's an absolute rockstar. She's got the attitude and drive as a great conversational designer and team player. She's often the first to volunteer for new challenges and is often our go-to for new projects. She goes above and beyond to coach and inspire those around her.”

“As we pivoted to agentic AI experiences, Kayla was both a key contributor and a steady leader. She consistently brought fresh ideas and clear frameworks that helped shape our direction. She is also a master AI-whisperer. She knows how to write the best system instructions to get an AI Agent to do what you want.

Kayla thinks beyond the obvious and asks the most thoughtful questions, ensuring that all the unknowns of a project are accounted for. She communicates clearly, confidently and logically; everyone who interacts with her is inspired by her knowledge and confidence.”

"One of Kayla’s standout strengths is her talent for writing clear, effective agentic instructions. Her work brings order and consistency to complex conversational flows, making them more intuitive for users and more reliable for the teams who maintain them. She is methodical, dependable, and always focused on delivering high-quality results."

“She quickly grasped both functional requirements and technical bottlenecks, often identifying root causes and helping streamline solutions with impressive speed. Her ability to move fluidly between technical and functional discussions made collaboration with engineering teams highly efficient and productive.”

“Kayla is not only knowledgeable, but always striving to be better. Whatever she doesn’t know, she’s excited to learn.”