Hi, I’m Kayla 👋
An AI Product Designer specializing in conversational UX and prompt design for human-centered AI tools.
I create empathetic, intuitive experiences across chatbots, voice interactions, and generative AI. My work bridges user needs & business goals — crafting conversations that feel natural, helpful, and human.
Product Availability Generative AI Enhancement
Thoughtful LLM integration, strategic design, and prompt engineering that transformed a legacy IVR experience into a smarter, revenue-driving system.
Intent Capture Optimization
Redesigned the intent capture based off of my knowledge of the functionality of the platform.
Conversational AI in Education
Researched and found problem areas in education to create SMS chatbot assistant for post-secondary schools to increase enrollment.
Knight Watch App
Mobile and smartwatch app that provides users a quick, silent way to alert authorities and loved ones in times of danger.