https://www.kayorozco.com/about daily 0.75 2026-02-25 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/f11bc344-665e-470d-ae40-60c3dc00ba77/about+me.png https://www.kayorozco.com/contact daily 0.75 2026-02-21 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/f858eaab-39cf-4e33-bccd-499ac419d777/contact.png https://www.kayorozco.com/home daily 1.0 2026-03-15 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/85c95c8d-78ce-46f3-af90-17606d9bdb0b/small+lowes+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/85c95c8d-78ce-46f3-af90-17606d9bdb0b/small+lowes+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/6e40025d-155d-4bf7-ab19-ecba7765f245/small+lowes+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/6e40025d-155d-4bf7-ab19-ecba7765f245/small+lowes+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/cc5d9b58-d542-490f-9d92-fc1f086a5ef3/rec+allstate.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/32148c4e-eb1f-4b3a-81c5-970c35b7eb35/rec+smartaction.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/8357d113-cb99-4709-83bc-9a456d195d41/background1+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/6e40025d-155d-4bf7-ab19-ecba7765f245/small+lowes+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/6e40025d-155d-4bf7-ab19-ecba7765f245/small+lowes+%281%29.png Home https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/d3119e90-8516-4330-babb-f898ef8e40fc/hero+image.png Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/c32fbcce-45c5-48fd-ae12-b1fbb2ab7859/Legacy+Reschedule+Flow.png Home - Rebuilding Enterprise Rescheduling as an Intelligent System When customers needed flexibility, the system said no. I rebuilt that experience from the ground up; replacing rigid phone trees with an agentic AI that met customers where they were and solved their problem. conversational design - agentic ai - prompt engineering - voice https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/1ceaf6dc-2a4a-4e4e-96c6-bdcb684d0a78/The+Problem+2.png Home - From Static Lookup to Intelligent Product Discovery The IVR knew how to look up a product. It didn't know how to understand one. I redesigned the experience from the ground up; weaving LLM-powered intent recognition and prompt engineering into a legacy system to turn a dead-end lookup into a revenue-driving discovery moment. conversational design - prompt engineering - legacy system modernization - voice https://www.kayorozco.com/all-projects daily 0.75 2026-02-24 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/f9f26655-b746-4254-a3e6-5d3e46315eb1/callout_nlu.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/1ceaf6dc-2a4a-4e4e-96c6-bdcb684d0a78/The+Problem+2.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/0cd0e1b2-3467-4c41-9334-58ddbd0b938d/Legacy+Reschedule+Flow.png https://www.kayorozco.com/product-discovery daily 0.75 2026-02-25 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/1ceaf6dc-2a4a-4e4e-96c6-bdcb684d0a78/The+Problem+2.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/a3f519ad-07b7-47fa-86c7-be84e48cb40a/Agentic+Flow+-+Blurred.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/3cee9c14-96a6-4fe1-b99e-11dde7b22917/Example+Experience.png https://www.kayorozco.com/rescheduling-deliveries daily 0.75 2026-02-25 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/38bda50a-e170-4d34-a5f7-779d5f22e89a/Legacy+Reschedule+Flow.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/a3f519ad-07b7-47fa-86c7-be84e48cb40a/Agentic+Flow+-+Blurred.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/4d0aabf7-d0ad-4cb7-b98a-a9ffba0e344a/Reschedule+Example+Experience.png https://www.kayorozco.com/associate-call-out daily 0.75 2026-02-25 https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/a3f519ad-07b7-47fa-86c7-be84e48cb40a/Agentic+Flow+-+Blurred.png https://images.squarespace-cdn.com/content/v1/605cdeab92df3f21fa5a6c81/d314ec5e-2664-4768-9c6f-59fc92200ded/sms+message.png